![]() This post leads me to an older (but great) post on whether or not custom orders are worth your time or if you should stick to ready to ship products. If you need a quick tutorial on canceling an Etsy order, head to this article on Etsy. While this isn’t foolproof, it might help cut down on personalization and customization issues. In case you didn’t know, in a recent update to Etsy, many categories now allow you to require the customer to fill out a personalization section before checking out. I also include text in my shop policies that states: “If I cannot obtain the information needed to create your order within 48 hours, your order will be canceled and you will need to reorder.” Make Personalization Details Required ![]() I tend to say something nice in this third conversation like, “I know we can all overlook conversations when life gets busy. I invite them to replace the order when they’ve got all the information I need collected.
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